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Yes, all our watches come with a 2-year international warranty covering any manufacturing defects. If you experience any issues with your timepiece, contact our support team for assistance.
Frequently Asked Questions
Get to know more about us.
Returns & Warranty
Ordering & Shipping
Payments & Security
Sustainability & Ethics
Contact & Support
Do you offer a warranty?
Do you really offer a 30-day money back guarantee?
We take pride in the craftsmanship of our timepieces, but if for any reason you're not completely satisfied, we offer a hassle-free 30-day money-back guarantee. Enjoy a risk-free luxury experience—simply return your watch within 30 days for a full refund.
Simply contact us, and we’ll handle the rest.
How do I initiate a return or warranty claim?
Simply reach out to our customer support team via our Contact Us page with your order details, and we’ll guide you through the process.
We will get back to you within 12 hours.
Are there any costs associated with returns or warranty repairs?
No. We cover all return shipping and warranty repair costs, making sure you experience a hassle-free, risk-free luxury service.
Where do you ship to?
We offer worldwide shipping with fast and secure delivery to over 187 countries.
We do not ship to:
- Vatican City
- Nauru
- Palau
- Marshall Islands
- Saint Kitts and Nevis
- Liechtenstein
How long does shipping take?
Shipping times vary depending on your location:
- Europe: 1-3 business days.
- USA & Canada: 2-3 business days.
- Asia & Australia: 3-4 business days.
- Rest of the World: 3-7 business days.
How can I track my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can track your shipment through your tracking number, or e-mail address anytime via our Track Order page.
Click here to track your order.
Do you offer free shipping?
Yes, we provide free worldwide shipping using trusted courier services.
What should I do if my order is delayed or damaged?
Please contact our dedicated support team immediately. We will promptly address any issues, ensuring your experience remains as flawless as our craftsmanship.
Please include your order number, a detailed description of your concern, and any relevant screenshots. This will help our team understand your issue quickly and deliver a tailored solution.
What payment methods do you accept?
We support all major credit cards, PayPal, Afterpay, iDeal and more, ensuring you always have your preferred payment option.
Is my payment information secure?
Absolutely. Our checkout process uses advanced SSL encryption and state-of-the-art security measures to safeguard your sensitive data. Every transaction is protected by end-to-end encryption, ensuring your information is transmitted securely and remains confidential.
We adhere to the highest industry standards, including PCI compliance, and our systems undergo regular audits to prevent unauthorized access.
How is my Credit Card data protected?
Your credit card information is never stored on our servers beyond the secure transaction process. Your credit card payments are secured by industry-leading encryption and rigorous security protocols. Every transaction is transmitted using 256-bit SSL/TLS encryption, ensuring that your card details remain confidential during processing. Our payment system complies with PCI-DSS standards, and our secure gateways are regularly audited to detect and prevent any vulnerabilities. We also employ real-time monitoring to flag any suspicious activity.
This comprehensive security framework guarantees that your credit card information is protected at every step, so you can shop with complete confidence.
Do you comply with international data protection standards?
Absolutely. We strictly adhere to global regulations, including GDPR and PCI-DSS standards. Our robust framework guarantees that your personal and financial information is managed with the highest level of confidentiality and security.
What security certifications do you hold?
Our platform is built on advanced security measures, including PCI-DSS and SSL/TLS certifications. These certifications validate our commitment to protecting your sensitive information during every transaction.
What environmental initiatives do you support?
We’re committed to luxury with a conscience. In partnership with the Shopify Sustainability Fund—a global launchpad for climate entrepreneurs—we back innovative carbon removal and reduction technologies.
Our support fuels breakthrough projects, from direct air capture and mineralization to reforestation and sustainable building practices. By investing in these initiatives, we help drive accelerated decarbonization and ensure that our commitment to exquisite craftsmanship also contributes to a thriving, sustainable future.
Are your materials ethically sourced?
Absolutely. We partner exclusively with esteemed European suppliers who adhere to rigorous environmental and ethical standards, ensuring every component—from stainless steel to sapphire glass—is responsibly sourced.
Do you adhere to fair labor and ethical practices?
Definitely. Our 23 dedicated artisans work in safe, respectful conditions, and every step of our production chain meets strict European ethical standards, reflecting our commitment to responsible luxury.
What is your typical response time?
We are proud of our customer service. Our team usually responds within 12 hours, ensuring your questions are handled promptly and with personalized care.
How do I reach your support team?
You can contact us through our dedicated support email at sales@luxuriousroulettewatches.com, our live chat on the website, or via our 'Contact Us' page. We’re here to assist you every step of the way.
Click here to get in touch.
Is support available in multiple languages?
Yes, our multilingual support team is here to serve our global clientele, ensuring you receive exceptional service in the language you’re most comfortable with.
The languages we support are:
- English
- French
- Dutch
- German
Returns & Warranty
Do you offer a warranty?
Yes, all our watches come with a 2-year international warranty covering any manufacturing defects. If you experience any issues with your timepiece, contact our support team for assistance.
Do you really offer a 30-day money back guarantee?
We take pride in the craftsmanship of our timepieces, but if for any reason you're not completely satisfied, we offer a hassle-free 30-day money-back guarantee. Enjoy a risk-free luxury experience—simply return your watch within 30 days for a full refund.
Simply contact us, and we’ll handle the rest.
How do I initiate a return or warranty claim?
Simply reach out to our customer support team via our Contact Us page with your order details, and we’ll guide you through the process.
We will get back to you within 12 hours.
Are there any costs associated with returns or warranty repairs?
No. We cover all return shipping and warranty repair costs, making sure you experience a hassle-free, risk-free luxury service.
Ordering & Shipping
Where do you ship to?
We offer worldwide shipping with fast and secure delivery to over 187 countries.
We do not ship to:
- Vatican City
- Nauru
- Palau
- Marshall Islands
- Saint Kitts and Nevis
- Liechtenstein
How long does shipping take?
Shipping times vary depending on your location:
- Europe: 1-3 business days.
- USA & Canada: 2-3 business days.
- Asia & Australia: 3-4 business days.
- Rest of the World: 3-7 business days.
How can I track my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can track your shipment through your tracking number, or e-mail address anytime via our Track Order page.
Click here to track your order.
Do you offer free shipping?
Yes, we provide free worldwide shipping using trusted courier services.
What should I do if my order is delayed or damaged?
Please contact our dedicated support team immediately. We will promptly address any issues, ensuring your experience remains as flawless as our craftsmanship.
Please include your order number, a detailed description of your concern, and any relevant screenshots. This will help our team understand your issue quickly and deliver a tailored solution.
Payments & Security
What payment methods do you accept?
We support all major credit cards, PayPal, Afterpay, iDeal and more, ensuring you always have your preferred payment option.
Is my payment information secure?
Absolutely. Our checkout process uses advanced SSL encryption and state-of-the-art security measures to safeguard your sensitive data. Every transaction is protected by end-to-end encryption, ensuring your information is transmitted securely and remains confidential.
We adhere to the highest industry standards, including PCI compliance, and our systems undergo regular audits to prevent unauthorized access.
How is my Credit Card data protected?
Your credit card information is never stored on our servers beyond the secure transaction process. Your credit card payments are secured by industry-leading encryption and rigorous security protocols. Every transaction is transmitted using 256-bit SSL/TLS encryption, ensuring that your card details remain confidential during processing. Our payment system complies with PCI-DSS standards, and our secure gateways are regularly audited to detect and prevent any vulnerabilities. We also employ real-time monitoring to flag any suspicious activity.
This comprehensive security framework guarantees that your credit card information is protected at every step, so you can shop with complete confidence.
Do you comply with international data protection standards?
Absolutely. We strictly adhere to global regulations, including GDPR and PCI-DSS standards. Our robust framework guarantees that your personal and financial information is managed with the highest level of confidentiality and security.
What security certifications do you hold?
Our platform is built on advanced security measures, including PCI-DSS and SSL/TLS certifications. These certifications validate our commitment to protecting your sensitive information during every transaction.
Sustainability & Ethics
What environmental initiatives do you support?
We’re committed to luxury with a conscience. In partnership with the Shopify Sustainability Fund—a global launchpad for climate entrepreneurs—we back innovative carbon removal and reduction technologies.
Our support fuels breakthrough projects, from direct air capture and mineralization to reforestation and sustainable building practices. By investing in these initiatives, we help drive accelerated decarbonization and ensure that our commitment to exquisite craftsmanship also contributes to a thriving, sustainable future.
Are your materials ethically sourced?
Absolutely. We partner exclusively with esteemed European suppliers who adhere to rigorous environmental and ethical standards, ensuring every component—from stainless steel to sapphire glass—is responsibly sourced.
Do you adhere to fair labor and ethical practices?
Definitely. Our 23 dedicated artisans work in safe, respectful conditions, and every step of our production chain meets strict European ethical standards, reflecting our commitment to responsible luxury.
Contact & Support
What is your typical response time?
We are proud of our customer service. Our team usually responds within 12 hours, ensuring your questions are handled promptly and with personalized care.
How do I reach your support team?
You can contact us through our dedicated support email at sales@luxuriousroulettewatches.com, our live chat on the website, or via our 'Contact Us' page. We’re here to assist you every step of the way.
Click here to get in touch.
Is support available in multiple languages?
Yes, our multilingual support team is here to serve our global clientele, ensuring you receive exceptional service in the language you’re most comfortable with.
The languages we support are:
- English
- French
- Dutch
- German